This accessibility statement applies to the MyHousing website.


This site is built by Home Connections.

Wheatley Group and Home Connections are committed to making sure everyone can access information on our website

We are working towards making changes that mean this website is as easy and convenient to use as possible by people of all abilities and disabilities. This includes older audiences and those with visual, hearing, cognitive or motor impairments.

We've also made the website text as simple as possible to understand.

Wheatley Group and Home Connections are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is run by Wheatley Group. Visitors to the website should be able to:

  • use it with just your keyboard;
  • change the size of the text using the resize option in your browser (see section below);
  • change the colour of body text and the background colours used on the site by changing preferences in your browser;
  • listen to most of the website using a screen reader;
  • navigate most of the website using speech recognition software;
  • understand the content easily.

Reporting accessibility problems:

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us by email at We'll consider your request and get back to you within 10 days.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility:

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


Wheatley Group is a member of Happy to Translate – a company set up to break down barriers between organisations and members of the communities they serve who have difficulty in communicating in spoken or written English. How to request a translation:

If you need to view website in another language we recommend using Google Translate. You can copy and paste the web address for this page into the URL field, then choose a language by selecting the drop down menu at the top-centre of the page.

British Sign Language:

If you are deaf or hearing impaired and use British Sign Language (BSL) you can use our BSL translation service. You need a webcam to use this service. The BSL service is available using Chrome, Firefox and Safari browsers.

The service, run by Sign Video, is available between 8am and 6pm, Monday to Friday. You will be connected to a BSL translator who will then contact our Customer Service Centre and translate for you.

Text size:

The text size for this site can be changed using your browser. Follow the advice below for your chosen browser:

  • Internet Explorer: select the ‘View’ menu, then ‘Text size’;
  • Firefox: select the ‘View’ menu, then ‘Zoom’ or ‘Zoom text only’;
  • Safari: select the ‘View’ menu, then ‘Make text bigger’ or ‘Make text smaller’;
  • Opera: select the ‘View’ menu, then ‘Zoom’;
  • Chrome: select the ‘More settings’ menu, then under ‘Appearance’ use the arrows next to ‘Page zoom’.

Additional support:

Information, advice and support about making adjustments to your browser is available at the AbilityNet website.

Contact us by phone, email or visit us in person:

How we test this website:

This website is tested regularly by Site Improve.

What we're doing to improve accessibility:

We have monitoring in place to review the accessibility of this website on a regular basis.

We use this monitoring to identify and fix any new issues that arise.

This statement was prepared on 17 September 2020.