We are required by law to let our homes to those most in housing need. We give preference to certain groups, including statutory homeless people, people who are living in overcrowded houses, those who are occupying houses which don't meet the tolerable standard and those who have large families and people living under unsatisfactory housing conditions.

People placed in Band F have no priority for housing with us are unlikely to secure a home with us. We will advise these customers to consider other housing options, including with Lowther Homes – our subsidiary that specialises in mid-market and market homes – or the private rented sector.